Privacy Policy

MJW Surgical is a surgical, dental and professional beauty instrument manufacturer based in Sialkot, Punjab, Pakistan. We operate the website mjwsurgical.com and are the data controller for any personal information collected through this website and through our business communications.

We are committed to protecting your privacy and handling your personal information responsibly. This policy is intended to be transparent and easy to understand. If you have any questions about how we handle your data, please contact us at the details above.

We collect personal information only when it is necessary for us to respond to your enquiries, process your orders and conduct our business. The personal information we may collect includes:

• Contact Information — your name, email address, phone number and WhatsApp number when you submit a contact or quote request form or contact us directly
• Business Information — your company name, job title, business address and country when provided in the context of a trade enquiry or order
• Order Information — product requirements, quantities, delivery address and payment details when you place or discuss an order with us
• Communication Records — records of emails, WhatsApp messages and form submissions exchanged between you and MJW Surgical
• Website Usage Data — technical information about how you use our website including your IP address, browser type, pages visited and time spent on the site, collected through cookies and analytics tools

We do not collect sensitive personal information such as health data, financial account numbers beyond what is necessary for payment processing, or data relating to children.

We use the personal information we collect for the following purposes:

• To respond to your product enquiries, catalogue requests and quote requests
• To prepare and send quotations, proforma invoices and order confirmations
• To process and fulfil orders including arranging production, shipping and delivery
• To communicate with you about your orders, shipments and after-sales matters
• To send you relevant business communications about our products where you have expressed interest
• To improve our website, services and product catalogue based on how visitors use our site
• To comply with applicable legal and regulatory obligations
• To protect MJW Surgical's legitimate business interests including fraud prevention

Where the General Data Protection Regulation (GDPR) or UK GDPR applies to buyers and enquirers in the European Union or United Kingdom respectively, we rely on the following legal bases for processing your personal information:

• Contract Performance — processing necessary to fulfil or prepare to fulfil a contract with you, including processing your order, arranging payment and delivery
• Legitimate Interests — processing necessary for our legitimate business interests including responding to trade enquiries, maintaining business records and improving our services, where these interests are not overridden by your rights
• Legal Obligation — processing required to comply with a legal obligation including export documentation, tax records and other regulatory requirements
• Consent — where you have specifically consented to receive marketing communications from us, which you may withdraw at any time

We share your personal information only where necessary and only with the following categories of recipients:

• Freight Forwarders and Shipping Companies — your delivery address and contact information shared with freight companies to arrange shipping of your order
• Payment Processors — your payment information is processed through secure banking channels and PayPal in accordance with their respective privacy policies
• Legal and Regulatory Authorities — where required by law, court order or regulatory obligation we may be required to disclose personal information to competent authorities

All third parties with whom we share personal information are required to handle it securely and in accordance with applicable data protection law. We do not authorise any third party to use your personal information for their own marketing purposes.

MJW Surgical is based in Pakistan and conducts business internationally. When you contact us from the United Kingdom, European Union, United States or any other country, your personal information is transferred to and processed in Pakistan.

Pakistan has established data protection provisions under the Personal Data Protection Bill. For buyers in the European Union and United Kingdom, we take reasonable steps to ensure that any transfer of personal data outside the EEA or UK is handled with appropriate safeguards in accordance with applicable data protection law. These safeguards include ensuring that processing is only carried out for the specific, limited purposes described in this policy.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our standard retention periods are:

• Enquiry Records — contact details and enquiry records for customers who did not place an order are retained for up to 2 years from the date of last contact
• Order Records — records of confirmed orders, invoices, payments and shipments are retained for a minimum of 7 years in accordance with Pakistani tax and commercial record-keeping requirements
• Communication Records — email and message communications are retained for the duration of the business relationship and for a reasonable period thereafter
• Website Analytics Data — anonymised website usage data may be retained indefinitely for website improvement purposes

When personal information is no longer required we will delete or anonymise it in accordance with our data management procedures.

Depending on your location and applicable law you may have some or all of the following rights regarding your personal information:

• Right of Access — the right to request a copy of the personal information we hold about you
• Right to Rectification — the right to request correction of inaccurate personal information we hold about you
• Right to Erasure — the right to request deletion of your personal information in certain circumstances
• Right to Restriction — the right to request that we restrict processing of your personal information in certain circumstances
• Right to Object — the right to object to processing based on our legitimate interests
• Right to Data Portability — the right to receive your personal information in a portable format where processing is based on consent or contract
• Right to Withdraw Consent — where processing is based on your consent, the right to withdraw that consent at any time

To exercise any of these rights please contact us at sales@mjwsurgical.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us understand how visitors use our website and improve its performance.

We use the following types of cookies:

• Essential Cookies — necessary for the website to function correctly including form functionality and security features. These cannot be disabled.
• Analytics Cookies — used by Google Analytics or similar tools to collect anonymised data about website visits, pages viewed and user behaviour to help us improve the site
• Preference Cookies — used to remember your preferences and settings to improve your experience when you return to the site

You can control cookie settings through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them visit www.aboutcookies.org.

MJW Surgical takes reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our server. Access to personal information within our organisation is restricted to those who need it for legitimate business purposes.

While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of data transmitted to or from our website.

Our website may contain links to third party websites including payment processors and external services. These third party websites have their own privacy policies which we do not control and are not responsible for. We encourage you to read the privacy policy of any third party website you visit through links on our site.

Our website and services are directed at businesses, healthcare professionals and trade buyers and are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate parental consent we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations. The updated policy will be published on this page with a revised date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:

We will respond to all privacy-related enquiries within 30 days of receipt.